Refund Policy

This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for all orders placed on our website. We strive to make the refund process simple and transparent, ensuring your satisfaction with every purchase. By placing an order, you agree to the guidelines outlined below.

1. Eligibility for Refunds

To be eligible for a refund, your return must meet the following criteria:
  • Returns must be requested within 60 days from the date you receive your order.
  • The product must be unused, in its original condition, and in the original packaging, with no signs of damage or wear.
  • All original accessories (if applicable) must be included with the returned item.
Items that do not meet the above criteria will not be eligible for a refund, and we reserve the right to send the item back to you without processing a refund.

2. Refund Application Process

To initiate a refund, please follow these steps:
  1. Visit the "Contact Us" page on our website and reach out to our customer service team to request a return authorization (RA) number.
  2. Clearly mark the RA number on the outside of the return package.
  3. Ship the returned item back to us using a trackable shipping method. Please note that you are responsible for the return shipping cost, unless the item is defective or we made a mistake with your order.
  4. Once we receive and inspect your returned item, we will verify if it meets the refund eligibility criteria.

3. Refund Timelines & Methods

After your return is inspected and approved, we will process your refund within 5-10 business days.
Refunds will be issued to the original payment method used at checkout. The exact time it takes for the refund to appear in your account depends on your payment provider’s processing times, and we cannot control or speed up this process.

4. Currency for Refunds

All refunds will be processed in United States Dollars (USD), the same currency used for your original purchase. Refund amounts will match the total amount paid at checkout, excluding any non-refundable costs (if applicable).

5. Non-Refundable Items (If Applicable)

For hygiene and safety reasons, certain nail products that have been opened, used, or tampered with are non-refundable. This includes, but is not limited to, opened nail polish, gel, or press-ons that have been applied.

6. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team via the "Contact Us" page within 7 days of receiving your order. Provide photos of the damage or defect, and we will arrange for a free return and a full refund or exchange, at your discretion.

7. Contact Us for Refund Inquiries

If you have any questions, concerns, or need assistance with a refund, please visit the "Contact Us" page on our website and reach out to our customer service team through the provided contact methods. We will respond promptly to help resolve your inquiry.